Shipping policy

3. Shipping Policy

Processing time

Orders are processed within 1-2 business days of payment confirmation.

Delivery time

Estimated delivery time is 7-12 business days from the date your order is dispatched. Delivery times are estimates and may occasionally vary due to customs processing or carrier delays outside our control.

Shipping rates

Shipping costs are calculated and displayed at checkout before you complete your order.

Order tracking

Once your order ships, you will receive a confirmation email with tracking information so you can follow your delivery.

Shipping destinations

We currently ship to addresses within the United Kingdom.

Customs and import duties

For orders shipped internationally where applicable, any customs fees, import duties or taxes are the responsibility of the customer and are not included in the item price or shipping cost.

Lost or delayed parcels

If your order has not arrived within the estimated delivery window, please contact us at pawsteady@outlook.com and we will investigate with the carrier on your behalf.