Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at pawsteady@outlook.com with your order number and reason for return. Once your return is accepted, items should be sent to:

PawSteady
47 Rue Vivienne
75002 Paris
France

Return shipping is at the customer's expense. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately at pawsteady@outlook.com if the item is defective, damaged, or if you receive the wrong item. In these cases, we cover the cost of the return and will arrange a free replacement or full refund.

Exceptions / non-returnable items
Gift cards and items marked as final sale are not eligible for return.

Exchanges
The fastest way to get the item you want is to return the one you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 5-7 business days. Please note it can take additional time for your bank or card provider to process and post the refund.

If more than 10 business days have passed since we approved your return, please contact us at pawsteady@outlook.com.